Job Description
Join TechSolutions Inc. as a Help Desk Support Specialist in Raleigh, NC! We're offering a $3,000 sign-on bonus for qualified candidates who start before [Date]. As a key member of our IT team, you'll empower users with seamless technical support while advancing your career in a dynamic environment. Enjoy competitive benefits, flexible work arrangements, and opportunities for growth in one of America's fastest-growing tech hubs. Apply today and become part of our innovation-driven culture!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and chat
- Diagnose and resolve desktop/laptop problems including OS configurations, peripheral connectivity, and security protocols
- Document incidents, solutions, and asset management in ITSM systems (ServiceNow/Jira)
- Collaborate with senior engineers on escalated issues and system implementations
- Deliver user training on productivity tools and security best practices
- Monitor system performance and proactively address potential outages
- Maintain compliance with ITIL service management standards
Qualifications
- 2+ years of experience in IT help desk or desktop support roles
- CompTIA A+ or equivalent certification required (Network+ preferred)
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware, software, and network connectivity
- Excellent written/verbal communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Zendesk, or Jira)
- Ability to lift 15 lbs and work flexible hours including occasional weekends