Job Description
Join TechFlow Solutions as a Help Desk Support Specialist and jumpstart your IT career with an exclusive $5,000 sign-on bonus! We're seeking passionate tech enthusiasts to deliver exceptional customer support in Raleigh's thriving tech hub. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a dynamic environment.
As a key member of our IT support team, you'll resolve technical issues, implement solutions, and contribute to a culture of innovation. Our modern office features collaborative workspaces, cutting-edge technology, and a team dedicated to excellence.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for enterprise systems
- Document tickets accurately in ITSM platforms (ServiceNow/Jira)
- Deploy and configure desktop/laptop equipment
- Collaborate with network and security teams on complex issues
- Create user documentation and training materials
- Monitor system performance and report anomalies
Qualifications
- 1-3 years of IT help desk or desktop support experience
- CompTIA A+ or Network+ certification (preferred)
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills with network connectivity issues
- Excellent written/verbal communication abilities
- Experience with ticketing systems (ServiceNow preferred)
- Ability to work flexible hours including occasional on-call duties