Job Description
Join our award-winning IT support team in sunny Miami and kickstart your career with an exclusive $5,000 sign-on bonus! As a Help Desk Support Specialist, you'll be the first point of contact for resolving technical issues across our diverse client portfolio. We offer competitive compensation, comprehensive benefits, and a dynamic work environment that values innovation and growth. If you're passionate about technology and delivering exceptional customer service, this is your opportunity to shine in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote desktop for hardware/software issues
- Diagnose and resolve network connectivity problems, OS issues, and application malfunctions
- Document all support tickets using ServiceNow with detailed resolution steps
- Collaborate with senior engineers on complex escalations and system improvements
- Conduct employee onboarding for new hardware/software deployments
- Maintain asset inventory and update IT knowledge base articles
- Monitor system alerts and perform routine maintenance tasks
Qualifications
- 2+ years of experience in technical support or help desk role
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Strong analytical and problem-solving abilities
- Excellent verbal/written communication skills in English and Spanish
- Valid driver's license and willingness for occasional on-site visits