Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Indianapolis! We're offering a $5,000 sign-on bonus for qualified candidates ready to deliver exceptional technical support. This is your opportunity to launch an exciting career in IT with a company that invests in your growth through continuous training and career advancement paths.
As a key member of our support team, you'll be the first point of contact for resolving technical issues across our organization. We provide a collaborative environment with modern tools and a culture that celebrates innovation and problem-solving. Immediate start available!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote desktop for 500+ employees
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft 365, and network connectivity
- Manage ticket lifecycle using ServiceNow with SLA adherence and customer satisfaction focus
- Deploy and configure new workstations, peripherals, and mobile devices
- Document solutions in knowledge base and conduct user training sessions
- Collaborate with network and security teams on escalated issues
- Monitor system health and perform proactive maintenance tasks
Qualifications
- 2+ years of experience in desktop support or help desk environment
- CompTIA A+ or equivalent technical certification required
- Proficiency in Windows 10/11, Active Directory, and Microsoft 365
- Strong troubleshooting skills with hardware/software diagnostics
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow preferred)
- Ability to lift 30 lbs and work flexible hours during system outages
- Valid Indiana driver's license for occasional on-site support