Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Milwaukee! We're urgently seeking tech-savvy professionals to deliver exceptional user support across our enterprise systems. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in a dynamic environment. If you thrive solving technical challenges while providing outstanding customer service, apply today to become part of our innovative team!
What We Offer:
- Competitive salary with performance bonuses
- Comprehensive health, dental, and vision plans
- 401(k) with company matching
- Professional development stipend
- Modern downtown Milwaukee office
Responsibilities
- Provide Tier 1-2 technical support for 500+ users via phone, email, and remote tools
- Diagnose and resolve hardware, software, and network issues (Windows/macOS)
- Manage ticket lifecycle in ServiceNow with SLA adherence
- Deploy and configure new equipment including laptops, peripherals, and mobile devices
- Create and maintain technical documentation and knowledge base articles
- Collaborate with network and security teams on complex incident resolution
- Conduct user training sessions for new software deployments
Qualifications
- 3+ years of experience in corporate help desk support
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and remote access tools
- Experience with ticketing systems (ServiceNow preferred)
- Strong diagnostic skills for Windows/macOS and common business applications
- Excellent written and verbal communication skills
- Ability to prioritize tasks in high-pressure environments
- Valid Wisconsin driver's license for occasional equipment transport