Job Description
Join our innovative IT team at TechSolutions Inc. in sunny Corpus Christi! We're seeking a dynamic Help Desk Support Specialist to be the first point of contact for our growing client base. This is your opportunity to make a tangible impact while working in a collaborative environment with cutting-edge technology. Enjoy competitive compensation, comprehensive benefits, and the chance to grow your career in one of Texas's most vibrant coastal cities. Apply today and become part of our mission to deliver exceptional IT support solutions!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware, software, and network issues efficiently
- Document all support tickets and maintain accurate knowledge base entries
- Collaborate with senior technicians on complex system problems
- Train end-users on best practices for cybersecurity and data protection
- Monitor system health and proactively address potential issues
- Assist with IT asset management and inventory control
Qualifications
- Associate's degree in IT or relevant certification (CompTIA A+, Network+)
- 2+ years of experience in technical support or help desk roles
- Proficiency with Windows OS, Microsoft Office 365, and Active Directory
- Strong troubleshooting skills with hardware and software systems
- Excellent written and verbal communication abilities
- Customer-focused mindset with patience and problem-solving aptitude
- Familiarity with ticketing systems (ServiceNow, Jira)