Job Description
Are you a dedicated problem solver looking to advance your career in Information Technology? Apex Tech Solutions is currently hiring a Help Desk Support Specialist to join our growing team in Indianapolis, IN.
We are thrilled to offer a generous Sign-On Bonus of $3,500 for qualified candidates who are ready to bring their expertise to our innovative environment. As a pivotal member of our IT department, you will ensure our employees have seamless access to the tools they need to succeed.
Why You Will Love Working Here:
- $3,500 Sign-On Bonus upon successful completion of the probationary period.
- Comprehensive health, dental, and vision insurance.
- Professional development and certification reimbursement.
- Flexible work schedule and a collaborative, modern office culture.
Don't miss this chance to work with cutting-edge technology and a supportive team. Apply today!
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems (ServiceNow/Zendesk).
- Troubleshoot and resolve hardware, software, and network connectivity issues for end-users.
- Manage user account administration, including Active Directory provisioning, password resets, and access rights.
- Maintain accurate records of all incidents, tickets, and resolutions in the IT service desk database.
- Assist in the deployment, configuration, and maintenance of desktop computers, laptops, and mobile devices.
- Conduct remote troubleshooting sessions and onsite support for employees across the region.
- Collaborate with senior IT staff to implement solutions for complex technical escalations.
Qualifications
- High school diploma or GED; Associate degree in Computer Science, IT, or related field preferred.
- 1-3 years of professional experience in a Help Desk or Technical Support role.
- Certification such as CompTIA A+, Network+, or ITIL Foundation is highly desirable.
- Strong working knowledge of Microsoft Windows 10/11, Office 365, and Active Directory.
- Excellent verbal and written communication skills with a strong focus on customer service.
- Ability to prioritize multiple requests and adhere to strict Service Level Agreement (SLA) deadlines.