Job Description
Join InnovateTech Solutions and kickstart your IT career with a $5,000 sign-on bonus! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our clients in Toledo, OH. As a key member of our dynamic IT team, you'll be the first point of contact for resolving hardware/software issues, ensuring seamless operations, and maintaining high customer satisfaction. Enjoy competitive benefits, growth opportunities, and a collaborative work environment.
Responsibilities
- Diagnose and resolve technical issues via phone, email, and remote support
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage IT service tickets using ServiceNow and prioritize escalations
- Document solutions in knowledge base and maintain asset inventory
- Provide on-site hardware support for local clients
- Train users on software best practices and security protocols
- Collaborate with network and security teams for complex incidents
Qualifications
- 1+ years of technical support or help desk experience
- CompTIA A+ or similar certification preferred
- Proficiency in Windows 10/11 and macOS troubleshooting
- Strong networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent customer service and communication skills
- Experience with ticketing systems (ServiceNow, Zendesk)
- Ability to work flexible hours including occasional weekends