Job Description
Are you a tech-savvy problem solver looking for a rewarding career? TechNova Solutions is seeking a dedicated Help Desk Support Specialist to join our growing team in Newark, NJ. In this pivotal role, you will serve as the first point of contact for employees, providing technical assistance, troubleshooting, and ensuring seamless IT operations across the organization.
We offer a competitive benefits package, opportunities for professional growth, and a dynamic work environment. If you have a passion for technology and a knack for helping others, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person to internal employees.
- Diagnose and resolve hardware and software issues, including printers, workstations, and network connectivity.
- Manage user accounts, permissions, and security access within Active Directory.
- Install, configure, and maintain computer systems, peripherals, and mobile devices.
- Document all incidents, resolutions, and support tickets in our ticketing system (ServiceNow/Zendesk).
- Collaborate with the IT team to implement new technology solutions and improve existing processes.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- CompTIA A+ certification is preferred but not required.
- 1-3 years of experience in Help Desk, Technical Support, or IT Customer Service.
- Strong knowledge of Microsoft Windows 10/11, Microsoft Office 365, and troubleshooting methodologies.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn) is a plus.
- Excellent communication skills and a customer-centric approach to problem-solving.