Job Description
We are seeking a talented Help Desk Support Specialist to join our growing IT team in San Diego, CA. In this pivotal role, you will serve as the frontline technical resource for our employees, ensuring seamless access to technology and resolving issues with speed and professionalism. We offer a competitive salary, comprehensive benefits, and a collaborative environment where your technical skills will be valued.
As a key member of our team, you will be responsible for maintaining high levels of user satisfaction by providing top-tier technical assistance and troubleshooting complex hardware and software challenges.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access tools.
- Troubleshoot and resolve hardware, software, and network connectivity issues for end-users.
- Manage and update the Help Desk ticketing system (ServiceNow/Zendesk) with accurate and detailed logs.
- Install, configure, and deploy new workstations, mobile devices, and software applications.
- Perform regular system maintenance, updates, and security patching to ensure system integrity.
- Assist in the management of peripherals, including printers and scanners.
- Collaborate with senior IT staff on larger technical projects and system upgrades.
Qualifications
- Associate degree in Information Technology, Computer Science, or a related field.
- 1-3 years of professional experience in a Help Desk or Technical Support role.
- Proficient in Microsoft Windows, macOS, and Microsoft Office 365 suite.
- Strong knowledge of networking concepts (TCP/IP, DNS, DHCP) and basic hardware troubleshooting.
- Excellent verbal and written communication skills with the ability to explain technical concepts clearly.
- Strong customer service orientation and the ability to manage multiple priorities effectively.
- Flexibility to work occasional evenings or weekends during peak system maintenance windows.
- CompTIA A+ certification is highly preferred.