Job Description
We are urgently hiring a dedicated Help Desk Support Specialist to join our dynamic team in San Antonio, TX. If you have a passion for technology and a knack for solving problems, we want to hear from you!
In this role, you will serve as the first point of contact for internal and external clients, ensuring seamless IT operations and top-tier customer satisfaction. You will diagnose technical issues, implement solutions, and provide training to users across the organization.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and certification support.
- Modern, collaborative work environment in the heart of San Antonio.
Don't miss this chance to advance your career in IT support. Apply today!
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access tools.
- Troubleshoot and resolve hardware, software, and network connectivity issues efficiently.
- Log and manage all help desk tickets in the CRM system, ensuring timely resolution.
- Assist in the deployment, configuration, and maintenance of end-user devices (laptops, printers, mobile devices).
- Collaborate with senior IT staff to escalate complex technical issues and implement long-term solutions.
- Maintain accurate documentation of known issues and standard operating procedures.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT preferred.
- Minimum of 1-2 years of experience in IT Help Desk or technical support roles.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Basic understanding of network protocols (TCP/IP, DNS) and security best practices.