Job Description
Are you ready to start a new career tomorrow?
Apex Tech Services is currently seeking a highly motivated Help Desk Support Specialist to join our growing team in Reno, NV. We offer competitive pay, comprehensive benefits, and the chance to work with cutting-edge technology. If you are passionate about solving technical problems and providing exceptional user support, we want to hear from you.
Why Join Us?
- Immediate Start: Onboard and begin contributing within days.
- Modern Environment: Work in a collaborative, fast-paced tech environment.
- Growth Opportunities: Clear paths for advancement into Systems Administration or Network Engineering.
Responsibilities
- Tier 1 & 2 Support: Provide first-level technical support to employees via phone, email, and ticketing systems, resolving hardware and software issues efficiently.
- Hardware & Software Deployment: Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
- User Management: Manage Active Directory accounts, permissions, and password resets to ensure secure access.
- Documentation: Maintain accurate records of incidents, resolutions, and IT procedures.
- Network Troubleshooting: Diagnose and resolve connectivity issues, including Wi-Fi and VPN configurations.
- Vendor Coordination: Liaise with third-party vendors for hardware repairs and software licenses.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Experience: 1-3 years of experience in IT support or a help desk environment.
- Technical Skills: Proficiency in Windows 10/11 and Microsoft Office Suite. Experience with ticketing systems (e.g., Jira, ServiceNow) is a plus.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical skills with a proven track record of troubleshooting.
- ITIL Awareness: Basic understanding of ITIL framework is highly desirable.