Job Description
Launch your IT career with TechNova Solutions! We're seeking motivated IT Support Trainees to join our dynamic San Francisco team. This immersive program combines hands-on training with mentorship from industry experts, equipping you with the skills to become a future technology leader. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment in the heart of Silicon Valley.
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Document IT processes and maintain accurate knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Monitor security protocols and assist with vulnerability assessments
- Deliver exceptional customer service via ticketing systems and live support
- Participate in cross-departmental IT projects and process improvements
Qualifications
- Associate's degree in IT or relevant certification (CompTIA A+, Network+)
- Basic understanding of networking concepts and cloud services (AWS/Azure)
- Strong problem-solving abilities with attention to detail
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office 365 and ticketing systems (ServiceNow/Jira)
- Ability to lift 25lbs and work in fast-paced environments
- Passion for continuous learning and technology innovation
- Valid driver's license for occasional equipment transport