Job Description
Are you a technical problem-solver looking for a dynamic opportunity in Jacksonville? Apex Tech Solutions is seeking a dedicated Help Desk Support Specialist to join our growing team. While this role is remote-friendly, we encourage local candidates in Jacksonville, FL, to collaborate with our hybrid culture.
We are looking for a proactive individual who thrives in a fast-paced environment and enjoys resolving complex IT issues. If you have a passion for technology and a knack for communicating with users of all levels, we want to hear from you.
Responsibilities
- Tier 2 Technical Support: Provide advanced troubleshooting and resolution for hardware, software, network, and peripheral issues.
- Ticket Management: Log, track, and manage IT service requests using our ticketing system (ServiceNow/Jira) to ensure timely resolution and SLA compliance.
- User Onboarding: Assist in the setup and configuration of new employee workstations, including security protocols and software installations.
- System Maintenance: Perform routine system checks, updates, and backups to ensure optimal system performance and data integrity.
- Communication: Serve as the primary point of contact for end-user inquiries, providing clear instructions and training on software applications.
- Hardware Support: Manage the lifecycle of computer equipment, including ordering, deploying, and disposing of assets responsibly.
Qualifications
- Experience: 2-5 years of experience in IT Help Desk, Technical Support, or Customer Service.
- Education: Associate degree in Computer Science, Information Technology, or related field (or equivalent technical certifications).
- Technical Skills: Proficiency in Windows 10/11, Microsoft Office 365, and remote connectivity tools (VPN, Teams, WebEx).
- Networking: Basic understanding of TCP/IP, DNS, and network troubleshooting.
- Soft Skills: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Flexibility: Willingness to work occasional evenings or weekends to support system maintenance windows.