Job Description
Join TechSolutions Inc., a leading IT services provider in Florida, as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional remote-first support to our clients across the Tampa Bay area. Enjoy flexible remote work while making a tangible impact on business operations through our cutting-edge digital infrastructure.
Why TechSolutions? We pride ourselves on a collaborative culture, continuous learning opportunities, and industry-leading benefits including health insurance, 401(k) matching, and professional development stipends. Our St. Petersburg headquarters serves as an innovation hub, while our remote-friendly policy empowers you to thrive from anywhere in Florida.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote desktop for 50+ daily user inquiries
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts, permissions, and system access protocols
- Document all incidents in ServiceNow with detailed resolution steps
- Collaborate with network engineers on complex infrastructure escalations
- Deploy and maintain antivirus solutions across 500+ endpoints
- Conduct quarterly IT security awareness training sessions
Qualifications
- 3+ years of enterprise-level help desk experience with remote support tools
- CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator certification
- Proficiency in ServiceNow, Jira, and Kaseya ticketing systems
- Advanced troubleshooting skills for VPN, Citrix, and Office 365 environments
- Strong written communication with ability to create technical documentation
- Experience with ITIL v4 incident management best practices
- Valid Florida driver's license for occasional on-site hardware maintenance