Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated Help Desk Support Specialists in Virginia Beach. No prior experience required – we invest in your growth through hands-on training in network troubleshooting, system administration, and customer service excellence. Join our award-winning team and build lasting technical skills while supporting Fortune 500 clients across the Mid-Atlantic region.
What We Offer:
- Full paid training program (8 weeks)
- Industry certifications (CompTIA A+, Microsoft)
- Career advancement pathways
- Comprehensive benefits package
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues
- Manage ticketing systems with SLA adherence
- Document solutions in knowledge base
- Collaborate with senior engineers on escalations
- Conduct user training on new systems
- Monitor system performance and security protocols
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy (Windows OS, MS Office)
- Customer service mindset and problem-solving aptitude
- Ability to learn technical concepts quickly
- Strong written and verbal communication skills
- Flexibility to work occasional after-hours shifts
- Passion for technology and continuous learning