Job Description
Join Coastal Tech Solutions as a Remote Help Desk Support Specialist and become a vital part of our award-winning IT team! We're seeking a customer-focused professional to deliver exceptional technical support to our clients across Virginia Beach and beyond. Enjoy a fully remote work environment with competitive compensation, comprehensive benefits, and opportunities for career growth. As a key member of our support division, you'll troubleshoot complex technical issues while maintaining our reputation for excellence in service delivery.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat for hardware, software, and network issues
- Diagnose and resolve desktop, laptop, mobile device, and printer malfunctions
- Manage ticketing systems with SLA adherence and thorough documentation
- Collaborate with senior engineers on complex escalations and root cause analysis
- Deliver user training on cybersecurity best practices and new technologies
- Monitor system health and proactively address potential infrastructure risks
Qualifications
- 2+ years of experience in IT help desk or technical support role
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with remote support tools (TeamViewer, AnyDesk, or similar)
- CompTIA A+ or equivalent certification preferred
- Exceptional problem-solving skills with customer-first mindset
- Ability to work independently with minimal supervision