Job Description
Launch your IT career with our comprehensive paid training program for Help Desk Support Specialists in Louisville! Join TechSolutions Louisville, a leading technology services provider, and gain industry-recognized certifications while earning a competitive salary. Our 12-week paid training covers networking fundamentals, cybersecurity basics, and customer service excellence, followed by a guaranteed full-time position supporting Fortune 500 clients. Enjoy career advancement opportunities, flexible scheduling options, and a collaborative team environment.
Why Join Us?
- 12-week paid training program with certification preparation
- Full-time position with comprehensive benefits package
- Direct career path to systems administration and cybersecurity roles
- Work with cutting-edge technology in a modern downtown facility
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Deliver exceptional customer service via phone, email, and remote support
- Document troubleshooting steps and maintain service tickets in ITSM systems
- Collaborate with senior technicians to resolve complex technical problems
- Conduct user training on new software and security protocols
- Monitor system health and report potential security vulnerabilities
- Participate in continuous improvement of support processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy with willingness to learn technical skills
- Strong problem-solving and communication abilities
- Customer service mindset with patience and empathy
- Ability to pass background check and pre-employment assessment
- Valid driver's license (for occasional client site visits)
- No prior IT experience required - training provided!