Job Description
Launch your IT career with our comprehensive paid training program! Orlando Tech Solutions is seeking motivated individuals to join our dynamic Help Desk Support team. No prior experience required – we invest in your growth through hands-on training, mentorship from industry experts, and a clear path to career advancement. Enjoy competitive compensation, comprehensive benefits, and the opportunity to become a vital part of our award-winning IT infrastructure team.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote desktop for hardware/software issues
- Document all support tickets and resolutions in ITSM systems (ServiceNow/Jira)
- Diagnose and resolve network connectivity, OS, and application problems
- Collaborate with Tier 2/3 teams on complex escalations
- Conduct user onboarding and equipment setup
- Adhere to IT security protocols and compliance standards
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic understanding of Windows/macOS operating systems
- Excellent verbal/written communication skills
- Customer service mindset with problem-solving aptitude
- Ability to learn technical concepts quickly
- Willingness to complete paid 8-week training program
- CompTIA A+ certification (or equivalent) desired
- Valid Florida driver's license if local travel required