Job Description
Join our dynamic IT team in Austin and kickstart your career in technology! We're seeking motivated IT Support Trainees to provide exceptional technical assistance while receiving hands-on training. This is your opportunity to grow with industry leaders in a collaborative, fast-paced environment. No prior experience required – we provide comprehensive training to transform you into a confident IT professional.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Manage user accounts, permissions, and access controls
- Install, configure, and maintain network equipment (routers, switches)
- Document technical processes and create knowledge base articles
- Assist with cybersecurity best practices and incident response
- Collaborate with senior engineers on complex system deployments
- Provide tier-1 support via ticketing systems and remote assistance
Qualifications
- High school diploma or equivalent; college coursework in IT preferred
- Basic understanding of networking concepts (TCP/IP, DNS)
- Strong troubleshooting and analytical skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Willingness to earn CompTIA A+ certification within 6 months
- Ability to lift 20 lbs for hardware maintenance tasks
- Valid driver's license for occasional equipment transport