Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated Help Desk Support Specialists in Boston to join our award-winning team. No prior experience required – we provide hands-on training in systems administration, network troubleshooting, and customer service excellence. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment in the heart of Boston's tech hub.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for internal and external users
- Diagnose and resolve hardware/software issues including Windows/macOS, Office 365, and enterprise applications
- Document incident tickets using ServiceNow and maintain knowledge base articles
- Collaborate with Tier 2/3 teams on complex escalations and system outages
- Deliver exceptional customer service with clear communication and empathy
- Monitor system health and proactively address performance bottlenecks
- Participate in continuous training to stay current with IT trends
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of computer hardware and software concepts
- Strong problem-solving and analytical abilities
- Excellent verbal/written communication skills
- Customer service mindset with patience and adaptability
- Ability to learn quickly in a fast-paced environment
- Valid driver's license (occasional onsite visits required)
- Pass background check and pre-employment assessment