Job Description
Ready to launch your tech career? Join our award-winning IT team as an Entry-Level Help Desk Support Specialist in sunny Bakersfield! No experience needed – we provide comprehensive training to transform your passion for problem-solving into a professional skillset. Enjoy a supportive environment with growth opportunities, competitive benefits, and the chance to make an immediate impact on our clients' success.
What We Offer:
- Full paid training and certification programs
- Career advancement pathways into network security and systems administration
- Health, dental, and vision insurance + 401K matching
- Modern office with flexible work arrangements
- Employee tech stipend for home equipment
Responsibilities
- Provide first-line technical support via phone, email, and remote desktop for 50+ daily user inquiries
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft 365, and network connectivity
- Maintain detailed ticket documentation using ServiceNow with SLA adherence
- Deploy and configure new user equipment including laptops, peripherals, and mobile devices
- Conduct basic cybersecurity awareness training for employees
- Collaborate with Tier 2 engineers for complex escalations
- Participate in monthly IT process improvement initiatives
Qualifications
- No experience required – open to recent graduates and career changers
- High school diploma or equivalent; CompTIA A+ certification preferred but not required
- Exceptional customer service skills with patience and empathy
- Basic proficiency with Windows OS and Microsoft Office suite
- Strong problem-solving abilities with logical troubleshooting mindset
- Ability to learn technical concepts quickly through structured training
- Clear communication skills for explaining technical solutions to non-technical users
- Valid California driver's license for occasional equipment deliveries