Job Description
Are you passionate about technology and helping others? Kickstart your IT career with our no-experience-required Help Desk Support role in Denver! We're seeking motivated individuals eager to grow in a dynamic environment. As a key member of our IT team, you'll provide essential technical support to colleagues while building valuable skills in networking, security, and system administration. Our comprehensive training program ensures you'll master industry-standard tools and methodologies. Enjoy competitive pay, flexible work arrangements, and clear pathways to advancement. Join us to transform your passion for problem-solving into a rewarding career!
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve desktop/laptop problems including OS, connectivity, and application errors
- Document all interactions using our ticketing system with detailed notes and resolution steps
- Collaborate with senior technicians to escalate complex issues efficiently
- Assist with onboarding new employees by setting up equipment and accounts
- Conduct periodic system maintenance and updates as directed
- Contribute to knowledge base documentation to improve team efficiency
Qualifications
- High school diploma or equivalent required; technical certifications a plus
- Strong problem-solving abilities and customer service orientation
- Basic familiarity with Windows/macOS operating systems
- Excellent verbal/written communication skills with patience for diverse users
- Ability to learn technical concepts quickly through hands-on training
- Comfort working with remote support tools and ticketing systems
- Valid Colorado driver's license may be required for occasional equipment pickups