Job Description
Launch your IT career with TechSolutions Inc.! We're seeking motivated Help Desk Support Specialists in Laredo, TX. No prior experience required – we provide comprehensive training to transform your passion for technology into a professional career. Join our dynamic team where growth opportunities, competitive benefits, and a supportive culture await. Perfect for recent graduates or career changers eager to enter the tech industry.
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Troubleshoot network connectivity, printers, and desktop applications
- Document incidents and resolutions using ticketing systems
- Deliver exceptional customer service via phone, email, and chat
- Collaborate with senior IT staff on complex technical escalations
- Install, configure, and maintain end-user devices
- Conduct routine system updates and security patches
Qualifications
- High school diploma or equivalent (technical certification a plus)
- Strong problem-solving and communication skills
- Basic knowledge of Windows OS and Microsoft Office Suite
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Reliable transportation for occasional on-site support
- Willingness to obtain CompTIA A+ certification within 6 months
- Ability to work flexible hours including occasional weekends