Job Description
We are looking for a dedicated Help Desk Support Specialist to join our growing team in Nashville, TN.
Are you passionate about solving technical problems and helping people navigate the digital world? We have an urgent opening for a detail-oriented professional ready to make an impact immediately.
Why Join Us?
- Competitive pay ranging from $18.00 to $25.00 per hour.
- Comprehensive benefits package including health, dental, and vision.
- Opportunities for career growth and certifications.
- A collaborative and modern work environment.
Don't miss this chance to advance your career in the heart of Music City!
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and ticketing systems.
- Troubleshoot hardware and software issues, including printers, laptops, and operating systems.
- Install, configure, and maintain desktop applications and peripherals.
- Manage and resolve help desk tickets within defined service level agreements (SLAs).
- Assist in the deployment of new hardware and software updates.
- Document technical solutions and maintain a knowledge base.
- Conduct basic user training and orientation for new hires.
Qualifications
- High School Diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Minimum of 1-2 years of experience in IT Help Desk or Technical Support.
- Strong knowledge of Microsoft Office Suite and Windows/macOS operating systems.
- Familiarity with remote support tools (e.g., TeamViewer, LogMeIn) is preferred.
- Excellent communication skills and a customer-centric attitude.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Valid driver’s license is required.