Job Description
Join our elite IT Support Trainee program in Baltimore and launch your tech career with comprehensive paid training! We're seeking motivated individuals to become the backbone of our enterprise IT infrastructure. This immersive 12-week program combines hands-on experience with industry certifications, preparing you for a full-time role as an IT Support Specialist. Work alongside seasoned engineers in a collaborative environment while mastering cutting-edge technologies like cloud computing, cybersecurity protocols, and network administration.
Our Baltimore headquarters offers state-of-the-art facilities and a culture of continuous learning. Upon program completion, you'll transition directly to a permanent position with competitive benefits, career advancement opportunities, and mentorship from industry veterans. No prior experience required – just your passion for technology and commitment to excellence!
Responsibilities
- Deploy and configure hardware/software systems under senior guidance
- Diagnose and resolve technical issues via ticketing systems
- Document IT procedures and knowledge base articles
- Assist with network security protocols and compliance
- Provide end-user support for 500+ employees
- Participate in cross-departmental IT projects
- Complete vendor certification training modules
- Shadow senior engineers during system upgrades
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and troubleshooting aptitude
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience
- CompTIA A+ or Network+ certification (optional)
- Valid driver's license and reliable transportation
- U.S. work authorization required