Job Description
Join Memphis Tech Solutions and start your IT career tomorrow! We're seeking dynamic Help Desk Support Specialists to deliver exceptional technical assistance to our clients across the Memphis area. As a key member of our growing team, you'll troubleshoot hardware/software issues, implement solutions, and drive customer satisfaction in a fast-paced environment. Perfect for tech-savvy problem-solvers ready to hit the ground running!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote access
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office, and network connectivity
- Document all incidents, resolutions, and asset changes in ITSM systems
- Deploy and configure desktop/laptop systems for new employees
- Collaborate with senior engineers on complex escalations
- Conduct routine system maintenance and updates
- Train end-users on IT policies and best practices
Qualifications
- 1+ years of IT help desk or technical support experience
- CompTIA A+ certification or equivalent technical training
- Proficiency in Windows 10/11, Active Directory, and Microsoft 365
- Strong diagnostic and problem-solving abilities
- Excellent communication and customer service skills
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Ability to work flexible hours including occasional weekends