Job Description
Join our dynamic IT team as an Entry-Level Help Desk Specialist and launch your career in technology! We're seeking motivated individuals with a passion for problem-solving and customer service. No prior experience required – we provide comprehensive training to equip you with essential technical skills. Enjoy competitive benefits, growth opportunities, and a collaborative environment where your contributions make a difference. Apply today to start your journey in Milwaukee's thriving tech sector!
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve user problems efficiently using ticketing systems
- Install, configure, and maintain desktop/laptop systems
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on complex escalations
- Conduct user training on new technologies and best practices
- Monitor system performance and report potential security risks
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet navigation skills
- Excellent written and verbal communication abilities
- Strong customer service orientation and patience
- Ability to learn technical concepts quickly
- Problem-solving mindset with attention to detail
- Willingness to obtain industry certifications (A+, CompTIA)
- Valid driver's license (for occasional site visits)