Job Description
Join our dynamic IT team at TechSolutions Tampa and become the frontline hero of technical support! We're seeking an immediate hire for a Help Desk Support Specialist to resolve technical challenges and empower our users. This full-time role offers rapid onboarding, competitive benefits, and growth opportunities in a cutting-edge environment. If you're passionate about technology and thrive in fast-paced settings, apply today to start your career in IT support!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop systems, laptops, and peripherals
- Document technical solutions and maintain accurate ticket records in ServiceNow
- Collaborate with network and security teams to implement infrastructure updates
- Provide user training on software applications and security protocols
- Manage Active Directory accounts and permissions
- Monitor system performance and proactively address potential issues
Qualifications
- 1+ years of help desk or technical support experience
- CompTIA A+ or Network+ certification required
- Expert knowledge of Windows OS, Microsoft Office 365, and Active Directory
- Strong troubleshooting skills with hardware/software diagnostics
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow preferred)
- Ability to prioritize tasks and work under pressure