Job Description
Start your IT career today with an immediate hire opportunity in Nashville! We're seeking a dynamic Help Desk Support Specialist to join our innovative team. This is your chance to make an immediate impact while gaining hands-on experience in a fast-paced environment. Enjoy competitive pay, flexible scheduling, and a supportive workplace culture. Apply now and begin your journey in technology!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues (Windows, macOS, Office 365)
- Manage active directory accounts, VPN configurations, and network access
- Document tickets in ITSM systems with detailed resolution steps
- Collaborate with senior engineers on complex escalations
- Deploy and configure workstations for new hires
- Conduct user training on security protocols and best practices
Qualifications
- 1+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in troubleshooting Windows OS and common applications
- Strong knowledge of Active Directory, DNS, and DHCP
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Excellent communication and customer service skills
- Ability to prioritize tasks and manage multiple tickets
- Valid driver's license and reliable transportation