Job Description
Join our dynamic IT team in Greensboro, NC as a Help Desk Support Specialist! We're urgently seeking tech-savvy professionals to deliver exceptional user support and maintain system integrity. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment focused on innovation and growth. Apply today to start your career with us!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Diagnose and resolve system malfunctions using remote tools and on-site assistance
- Document all support tickets and maintain accurate incident logs
- Train users on system best practices and security protocols
- Collaborate with senior IT staff on complex problem resolution
- Monitor system performance and proactively address potential issues
- Assist in software deployment and system upgrades
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years in technical support or help desk role
- Proficiency with Windows OS, Active Directory, and Office 365
- Strong troubleshooting skills for hardware/software/network issues
- Excellent communication and customer service abilities
- CompTIA A+ or Network+ certification preferred
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Ability to work flexible hours including occasional weekends