Job Description
Launch your IT career with our comprehensive paid training program! TechAdvance Solutions is seeking motivated Help Desk Specialists to join our Virginia Beach team. No prior experience required – we provide all training needed to excel in technical support roles. Enjoy competitive pay, benefits, and clear career advancement paths in a dynamic tech environment.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for internal and external clients
- Diagnose and resolve hardware/software issues including OS, networking, and security protocols
- Document tickets in ITSM systems with detailed resolution steps
- Escalate complex issues to Tier 2/3 engineers with comprehensive incident reports
- Conduct user training on new systems and security best practices
- Monitor system health and proactively address performance bottlenecks
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic familiarity with Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly through structured training
- Customer service mindset with patience and empathy
- CompTIA A+ certification (provided upon program completion)
- Valid driver's license and reliable transportation