Job Description
Are you a tech-savvy problem solver looking for a role that offers the freedom of flexible hours? Apex Systems is seeking a dynamic Help Desk Support Specialist to join our elite team in Plano, TX. We are looking for a proactive individual who thrives in a fast-paced environment and is dedicated to delivering exceptional technical support to our clients.
As a member of our support team, you will be the first line of defense for our internal and external users, ensuring seamless IT operations. We pride ourselves on our modern, collaborative culture and are looking for someone who is ready to make an immediate impact.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and remote desktop tools.
- Diagnose and troubleshoot hardware, software, network, and peripheral issues efficiently.
- Manage and resolve incoming service tickets (Zendesk/ServiceNow) with a focus on first-call resolution.
- Perform software installations, updates, and system configurations for end-users.
- Assist in the setup and maintenance of office equipment, including printers and mobile devices.
- Document technical solutions and maintain accurate logs of all support activities.
- Collaborate with the IT team to identify trends and improve overall system performance.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or IT is preferred.
- Minimum of 1-3 years of experience in a Help Desk or IT Support role.
- CompTIA A+ certification is a strong plus.
- Proficiency in Windows 10/11 and Microsoft Office Suite.
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP) and Active Directory.
- Excellent written and verbal communication skills with the ability to explain complex technical concepts to non-technical users.
- Self-motivated with the ability to manage time effectively in a flexible schedule environment.