Job Description
Are you passionate about technology and eager to launch your IT career? TechCore Solutions Inc. is seeking motivated IT Support Trainees to join our dynamic team in Los Angeles. This immersive training program combines hands-on experience with mentorship from industry experts, equipping you with the skills to excel in IT support roles. You'll gain exposure to cutting-edge technologies while providing critical technical assistance to our clients. If you're ready to transform your passion into a profession, apply now!
Responsibilities
- Diagnose and resolve hardware/software issues across diverse systems
- Provide tier-1 technical support via phone, email, and remote access
- Document incidents, solutions, and asset management procedures
- Collaborate with senior technicians on complex system integrations
- Implement security protocols and system updates
- Train end-users on new technologies and best practices
- Participate in 24/7 on-call rotation after training completion
Qualifications
- High school diploma or equivalent; A+/Network+ certification preferred
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service aptitude
- Ability to lift 30 lbs and work in server environments
- Valid California driver's license for occasional client site visits
- Excellent verbal/written communication skills
- Willingness to obtain CompTIA Security+ within 6 months