Job Description
Are you a problem-solver with a passion for technology? Apex Tech Solutions is looking for a dedicated Help Desk Support Specialist to join our dynamic team in Glendale, AZ. We pride ourselves on offering flexible hours and a supportive work environment where your technical skills are valued.
In this role, you will serve as the first point of contact for internal and external clients, ensuring seamless IT operations. If you have a knack for troubleshooting and a customer-first approach, we want to hear from you!
Responsibilities
- Provide tier 1 and tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage user accounts, passwords, and access permissions within Active Directory.
- Maintain accurate and up-to-date documentation of all incidents and resolutions.
- Collaborate with senior IT staff to implement system upgrades and patches.
- Assist in the deployment of new workstations and peripherals.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Minimum of 1-2 years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Microsoft Windows, Office 365, and Active Directory.
- Excellent verbal and written communication skills.
- Ability to work flexible hours and adapt to changing priorities.
- CompTIA A+ certification is a plus but not required.