Job Description
Join our dynamic IT team in Lubbock as a Help Desk Support Specialist! We provide all necessary equipment, including laptops, peripherals, and software. This role offers competitive compensation, comprehensive benefits, and opportunities for professional growth. You'll be the first point of contact to resolve technical issues, ensuring seamless operations for our clients.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage ticketing system to track incident resolution and SLA compliance
- Deploy and configure new workstations and peripherals
- Create and maintain user documentation and troubleshooting guides
- Collaborate with network/systems teams for complex escalations
- Conduct periodic system audits and preventative maintenance
- Train users on new technologies and security protocols
Qualifications
- 2+ years of technical support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency in networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with Service Desk software (e.g., Jira, Zendesk)
- Excellent communication and customer service skills
- Ability to work independently and prioritize tasks
- Valid Texas driver's license for occasional on-site support