Job Description
Join our dynamic IT support team in Kansas City, MO as a Help Desk Support Specialist! We provide all necessary equipment to ensure your success. Enjoy a collaborative environment where you'll resolve technical issues, support end-users, and maintain system efficiency. Our comprehensive benefits package includes health insurance, retirement plans, and professional development opportunities. Apply today to start your rewarding career in tech support!
Responsibilities
- Diagnose and resolve hardware/software issues across desktop/laptop environments
- Provide remote and on-site technical support for 200+ employees
- Manage ticketing system (ServiceNow) with SLA adherence
- Deploy and configure company-provided equipment (laptops, peripherals)
- Document technical procedures and knowledge base articles
- Collaborate with network/infrastructure teams on complex issues
- Conduct user training on new technologies and software
Qualifications
- 2+ years of help desk or desktop support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, Active Directory, and Office 365
- Strong troubleshooting skills for hardware/network issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Zendesk)
- Ability to lift 25 lbs for equipment deployment
- Valid Missouri driver's license (occasional site visits)