Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions NV is seeking motivated individuals to join our Help Desk Support team in Las Vegas. No prior experience required – we provide all necessary training to succeed in this dynamic role. Enjoy competitive pay, full benefits, and opportunities for growth within a supportive environment.
As a Help Desk Specialist, you'll be the first point of contact for resolving technical issues, ensuring seamless operations for our clients. If you're passionate about technology and eager to learn, this is your gateway to a rewarding career in IT.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues for clients
- Document tickets accurately in our CRM system
- Escalate complex issues to senior technicians
- Conduct remote system maintenance and updates
- Train users on new technologies and best practices
- Maintain high customer satisfaction scores
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet proficiency
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience
- Willingness to work flexible hours (including weekends)
- Valid driver's license (for occasional on-site support)
- Pass background check and drug screening