Job Description
Are you a technical problem solver looking for a role where you don't have to worry about bringing your own equipment? Horizon IT Solutions is seeking a dedicated Help Desk Support Specialist to join our growing team in Indianapolis, IN.
We are committed to equipping our employees with the latest hardware and software tools to ensure you can deliver the best support possible. Whether you are troubleshooting hardware issues, managing user accounts, or resolving software conflicts, you will be at the forefront of our IT operations.
Why Join Us?
- Equipment Provided: We supply all necessary laptops, peripherals, and mobile devices.
- Modern Technology Stack: Work with the latest Microsoft 365, Active Directory, and remote support tools.
- Career Growth: Clear pathways for advancement into Systems Administration or Network Engineering.
Take the next step in your IT career with a company that values your technical skills and provides the resources you need to succeed.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Install, configure, and troubleshoot hardware and software applications for end-users.
- Manage user accounts, permissions, and Active Directory security groups.
- Perform regular maintenance on provided company equipment to ensure optimal performance.
- Document all incidents, resolutions, and technical procedures in the IT Service Management system.
- Collaborate with senior IT staff to resolve complex technical issues and escalations.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent technical certification (e.g., CompTIA A+).
- 1-3 years of experience in a Help Desk, Desktop Support, or Technical Support role.
- Strong knowledge of Windows operating systems (10, 11) and Microsoft Office Suite.
- Experience with Active Directory, Group Policy, and basic networking concepts.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work independently and prioritize multiple support tickets effectively.