Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Philadelphia! We're seeking a tech-savvy problem-solver to deliver exceptional user experiences. You'll be the first point of contact for our 500+ employees, resolving hardware/software issues with speed and professionalism. Enjoy modern office perks, flexible scheduling, and career growth opportunities in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Manage ticketing system (ServiceNow) with SLA adherence
- Deploy and configure new workstations/mobile devices
- Create user documentation and training materials
- Collaborate with network/server teams on complex escalations
- Implement cybersecurity best practices for endpoint protection
Qualifications
- 2+ years in technical support or help desk role
- CompTIA A+/Network+ certification (or equivalent)
- Proficiency in Active Directory and cloud services (O365/AWS)
- Strong diagnostic skills for Windows/macOS/Linux environments
- Excellent written/verbal communication abilities
- Experience with remote support tools (TeamViewer/AnyDesk)