Job Description
Join our dynamic IT support team in Arlington, TX as a Help Desk Support Specialist! We provide all necessary equipment including laptops, headsets, and software licenses to ensure your success. This role offers hybrid work flexibility with 3 days in-office and 2 remote days weekly. Our company culture values innovation, collaboration, and professional growth. Enjoy comprehensive benefits including health insurance, 401k matching, and paid training certifications. If you're passionate about solving technical challenges and delivering exceptional user experiences, apply today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and ticketing systems
- Configure and deploy company-provided laptops, monitors, peripherals, and software installations
- Document troubleshooting procedures and create knowledge base articles
- Collaborate with senior engineers on complex system outages and escalations
- Conduct user training sessions on new technologies and security protocols
- Monitor system performance and proactively address potential issues
- Maintain inventory of IT assets and equipment
Qualifications
- 2+ years of experience in IT help desk or desktop support roles
- CompTIA A+ certification or equivalent technical training
- Proficiency with Windows OS, Microsoft Office 365, and remote desktop tools
- Strong troubleshooting skills for hardware, software, and network connectivity issues
- Excellent communication skills and customer service aptitude
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Ability to lift and move computer equipment (up to 30 lbs)
- Valid driver's license for equipment transport if required