Job Description
Join TechSolutions Inc. as a Help Desk Support Specialist where we provide all necessary equipment! We're seeking a tech-savvy professional to deliver exceptional remote and on-site technical support across our Scottsdale headquarters. Enjoy a fully equipped workspace with cutting-edge tools and resources to resolve user issues efficiently. This role offers growth opportunities in a dynamic environment where your problem-solving skills directly impact business success.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues using company-provided equipment
- Diagnose and resolve end-user problems via remote access, phone, and in-person support
- Manage IT service tickets using ServiceNow with SLA adherence
- Deploy and configure company-issued laptops, peripherals, and mobile devices
- Create and maintain technical documentation in knowledge base
- Collaborate with IT team to escalate complex infrastructure issues
- Conduct user training on new software and security protocols
Qualifications
- 2+ years of help desk support experience with Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and remote support tools
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written/verbal communication and customer service abilities
- Experience with ticketing systems (ServiceNow preferred)
- Valid driver's license for occasional on-site support