Job Description
Join our award-winning IT team as a Help Desk Support Specialist in vibrant San Antonio! We're seeking tech-savvy professionals to deliver exceptional user experiences while solving complex technical challenges. Enjoy competitive benefits, career growth opportunities, and a collaborative work environment in one of America's fastest-growing tech hubs. Apply today and become part of our innovation-driven culture!
Responsibilities
- Provide Tier 1/2 technical support for 500+ employees via phone, email, and chat
- Diagnose and resolve hardware/software issues (Windows OS, Microsoft 365, Active Directory)
- Manage service tickets using ServiceNow with 95% SLA compliance
- Deploy and configure end-user devices (laptops, monitors, peripherals)
- Create and maintain documentation for troubleshooting procedures
- Collaborate with network/security teams on escalated issues
- Train users on new software implementations
Qualifications
- 2+ years in technical support or help desk environment
- CompTIA A+/Network+ certification required (Security+ preferred)
- Proficiency in Windows 10/11 and Microsoft 365 suite
- Experience with remote support tools (TeamViewer, AnyDesk)
- Strong problem-solving and communication skills
- Ability to work flexible shifts (occasional weekends)
- Associate's degree in IT or related field