Job Description
Launch your IT career with TechSolutions Inc. – Louisville's leading tech support provider! We're seeking motivated individuals with no prior experience for our Help Desk Support Specialist role. Enjoy paid training, career advancement opportunities, and a collaborative team environment. Join us in transforming how businesses operate through exceptional customer service.
What You'll Love:
• Comprehensive 8-week paid training program
• Clear career path to senior IT roles
• Modern downtown office with flexible hours
• Competitive benefits including health insurance and 401K
Responsibilities
- Resolve technical issues via phone, email, and remote support
- Install and configure hardware/software systems
- Document troubleshooting steps in ticketing systems
- Train end-users on technology best practices
- Collaborate with senior engineers on complex issues
- Maintain inventory of IT assets and supplies
- Participate in after-hours rotational support (1:4 rotation)
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy (Windows, Office Suite)
- Strong problem-solving and communication skills
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly
- Valid driver's license (for occasional site visits)
- Pass background check and drug screen
- Must be authorized to work in the US