Job Description
Join our dynamic IT team at TechSolutions Inc. as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical issues for our growing client base. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment in Lincoln's thriving tech hub. If you're passionate about problem-solving and making technology accessible, apply today!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote access for hardware/software issues
- Diagnose and resolve network connectivity, system crashes, and application errors
- Install, configure, and maintain desktop/laptop hardware and peripherals
- Document all interactions using ITSM software (ServiceNow/Jira)
- Train users on security protocols and best practices
- Collaborate with senior engineers on complex escalations
- Monitor system performance and report recurring issues
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS and Active Directory
- Strong understanding of networking fundamentals (TCP/IP, DNS)
- Excellent communication and customer service skills
- Experience with ticketing systems and remote support tools
- Ability to prioritize tasks in fast-paced environments
- Basic scripting knowledge (PowerShell/Bash) a plus