Job Description
Join our dynamic IT support team in Scottsdale, AZ, where we value work-life balance through flexible scheduling! As a Help Desk Support Specialist, you'll be the first point of contact to resolve technical challenges for our growing client base. Enjoy competitive pay, comprehensive benefits, and a collaborative environment that prioritizes your well-being. If you're passionate about technology and appreciate flexibility, apply today to start your rewarding career journey!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Document all incidents, resolutions, and procedures in ticketing systems
- Train end-users on cybersecurity best practices and company protocols
- Collaborate with senior engineers to escalate complex technical problems
- Monitor system performance and conduct routine maintenance tasks
- Contribute to knowledge base articles and troubleshooting guides
Qualifications
- 2+ years of experience in IT help desk or desktop support
- CompTIA A+ or equivalent certification preferred
- Proficiency with Windows, macOS, and cloud-based applications
- Excellent written and verbal communication skills
- Ability to work independently and manage time effectively
- Experience with ServiceNow or Zendesk ticketing systems
- Valid Arizona driver's license and reliable transportation