Job Description
Welcome to TechNova Solutions, a leader in technology innovation. We are seeking a highly motivated Help Desk Support Specialist to join our dynamic team on a direct hire basis. Located in the heart of Las Vegas, our team works in a fast-paced environment to provide top-tier technical support to our diverse client base.
In this role, you will be the bridge between our clients and our technology. If you have a passion for problem-solving and a knack for explaining complex technical concepts in simple terms, we want to hear from you.
Why join us?
- Competitive salary and comprehensive benefits package.
- Opportunity for professional growth and certifications.
- Collaborative and inclusive company culture.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Troubleshoot hardware, software, and network connectivity issues for end-users.
- Manage user accounts, permissions, and access rights within Active Directory.
- Log and track all IT support tickets in the ticketing system (e.g., ServiceNow, Zendesk).
- Install, configure, and maintain operating systems and business applications.
- Collaborate with the IT team to identify and resolve systemic technical issues.
- Conduct basic user training on new software and security protocols.
Qualifications
- 1-3 years of professional experience in a Help Desk or IT Support role.
- CompTIA A+ certification or equivalent technical training is highly preferred.
- Strong knowledge of Microsoft Windows, Office 365, and basic networking concepts.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.