Job Description
Join our innovative team at Nevada Tech Solutions as a Help Desk Support Specialist in Henderson, NV. We're seeking a customer-focused professional to deliver exceptional technical support to our growing enterprise client base. This direct hire opportunity offers competitive compensation, comprehensive benefits, and career growth in a dynamic IT environment. If you're passionate about solving technical challenges and providing outstanding user experiences, apply today!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document all support tickets using ServiceNow with detailed resolution steps
- Collaborate with Tier 3 engineers on complex escalations and root cause analysis
- Deploy and maintain end-user devices including laptops, mobile devices, and peripherals
- Conduct user training sessions for new software implementations
- Monitor system alerts and proactively address potential service disruptions
Qualifications
- 2+ years of experience in IT help desk support or related role
- CompTIA A+ certification or equivalent technical certification
- Proficiency with Windows OS, Microsoft 365, and Active Directory
- Experience with ticketing systems (ServiceNow preferred) and remote support tools
- Strong analytical and troubleshooting skills for complex technical issues
- Excellent written and verbal communication skills
- Ability to work flexible hours including occasional on-call support
- Valid driver's license for occasional on-site support