Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! We provide all necessary equipment including laptops, software licenses, and hardware tools to ensure your success. This hands-on role offers comprehensive training in network administration, system diagnostics, and user support within a fast-paced corporate environment. Perfect for recent graduates or career changers passionate about technology.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems
- Provide first-level technical support to employees via phone, email, and chat
- Assist with network monitoring and security protocols
- Document technical issues and solutions in knowledge base
- Collaborate with senior technicians on complex system upgrades
- Participate in regular training sessions and skill development
- Manage inventory of IT assets and equipment
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to lift 20lbs and work with physical equipment
- CompTIA A+ or similar certification (or willingness to obtain)
- Valid Florida driver's license (for equipment transport)
- Pass background check and drug screening