Job Description
Join TechNova Solutions and accelerate your career in IT! Our elite IT Support Trainee program offers unparalleled hands-on experience with cutting-edge technology in a dynamic Santa Ana environment. You'll receive mentorship from industry experts while working on real-world projects that prepare you for high-demand roles. We provide comprehensive training, competitive compensation, and a clear path to senior positions. This is your opportunity to launch a lucrative tech career in one of California's innovation hubs.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 support for network connectivity, security protocols, and cloud services
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on infrastructure optimization projects
- Implement cybersecurity best practices and vulnerability assessments
- Manage helpdesk ticketing systems and SLA compliance
- Support virtualization platforms (VMware/Hyper-V) and cloud migration initiatives
Qualifications
- CompTIA A+ or Network+ certification (or equivalent experience)
- Associate degree in IT, Computer Science, or related field
- Proficiency in Active Directory, PowerShell scripting, and TCP/IP networking
- Strong analytical skills with ability to troubleshoot complex technical issues
- Experience with ticketing systems (ServiceNow, Jira) and ITIL frameworks
- Excellent communication skills and customer service orientation
- Basic knowledge of Azure or AWS cloud services